Please include the following in the Message section:

1. Shipping address

2. Platform the purchase was made on (Website, Amazon, etc.)

3. Order Number

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If you are not 100% satisfied with your Duonamic’s purchase, within 30 days, please return your item for a full refund (minus the initial shipping charge and return shipping charge).

Shipping Costs:
(+) Original shipping cost is non-refundable.
(+) Buyer is responsible for return shipping or Duonamic Technology can create a shipping label but the cost will be subtracted from the refund.

Packing Tips:
Place all items with original package.
If possible use the original packing material.
Make sure the items will not bounce around or rub each other
causing additional damage
Make sure that nothing will shift in the box once closed by shaking it.
If holds or hardware are shaking around they could be damaged during shipping
and must be repacked.